Fresh Nest Service Policies

Clean • Respectful • Transparent

1. Cancellation Policy

Please provide 24 hours’ notice for cancellations or appointment changes.

Appointments canceled with less than 24 hours’ notice may incur a $25 late cancellation fee.

Frequent short-notice cancellations may require prepayment before scheduling future services.

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2. Home Access

Clients may provide home access by:

• Being present at the start of service

• Providing a temporary entry code

• Leaving a key in a designated location

If we are unable to enter the home upon arrival, a $25 lockout fee will be applied.

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3. Payment Policy

Payment is due on the day of service.

We accept cash, credit/debit cards, Venmo, and Cash App.

Payments submitted more than 24 hours after service may incur a $10 late fee.

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4. Satisfaction Guarantee

If an area is missed, please notify us within 24 hours. We will return promptly to re-clean the area at no additional cost.

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5. Client-Provided Products

We are happy to use your preferred cleaning products or supplies when they are left out prior to service.

We do not use bleach or bleach-based products due to the risk of surface damage and safety concerns.

If no products are provided, Fresh Nest will supply all necessary, professional-grade materials.

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6. Cleaning Scope & Safety Standards

To maintain safety and service quality, Fresh Nest does not clean:

• Mold

• Feces or bodily fluids

• Animal waste

• Infestations (insects or pests)

• Hazardous materials or biohazards

• Outdoor spaces

• Large furniture requiring heavy lifting

• High-risk ladder areas

• Expensive electronics (TVs, monitors, gaming systems, computers)

We dust around electronics but do not clean screens, cords, or interior components.

One-Hand Rule:

Items that can be safely lifted with one hand will be moved for dusting.

Items requiring two hands, or that appear fragile or unstable, will not be moved.

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7. Decluttering Recommendation

To ensure the most thorough and efficient cleaning, we kindly ask clients to declutter floors and surfaces before the appointment.

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8. Privacy Policy

For your privacy, our cleaners will not open:

• Closed doors

• Drawers

• Cabinets

• Closets

Rooms with closed doors are considered “Do Not Enter.”

To have a room cleaned, please leave its door open.

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9. Cleanliness Rating System

During your initial walk-through, your home will be assigned a Cleanliness Level (1–5) to determine appropriate service time and pricing.

In cases of extreme clutter or unsafe conditions, service may be rescheduled or declined.

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10. Pets

We love pets and work safely around them.

Clients are asked to secure pets during cleaning.

Excessive pet hair may result in a small surcharge.

We do not clean pet waste, urine, or litter box areas.

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11. Breakage & Damage

In the rare event of accidental damage, we will notify you immediately.

Fresh Nest will repair or replace items when liability is clear.

We cannot assume responsibility for items that are already loose, unstable, or previously damaged.

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12. Arrival Window

To accommodate traffic, weather, and varying home sizes, Fresh Nest provides a 1-hour arrival window.

Clients will be notified promptly if delays occur.